AI Standards

This section describes how your AI currently works with safety and scheduling restrictions that you define.

During onboarding, you have the opportunity to enter your business’s specific safety policies. These can include minimum waiting periods between certain treatments, restrictions based on client information, or any other rules you want the AI to follow.

What the AI does today:

• It reads and applies the safety policies you provided in your business setup.
• When a client shares information that may conflict with your rules, the AI will reference your stated policy.
• It will clearly communicate the restriction to the client in a professional way.
• It will then offer to find a suitable alternative date or suggest a different service that complies with your guidelines.
• All conversations involving policy enforcement are logged in your Operations dashboard for review.

Current limitations you should know:

• The AI relies entirely on the rules you enter during setup. It does not have built-in knowledge of specific treatment names or medical protocols.
• It does not yet maintain long-term client medical notes or history across different conversations.
• Detection of restrictions depends on clear language from the client.

How to get the best results:

• Be as specific as possible when entering your safety policies during onboarding.
• Include example wording you prefer the AI to use if you have strong preferences.
• You can update these policies later by editing your business settings.

This standard helps your AI make consistent decisions around scheduling safety while staying strictly within the boundaries you have set.

This standard covers one of the core strengths of Vixro — helping you respond to client messages quickly and efficiently, even outside of regular business hours.

What the AI does today:

• Responds to incoming messages usually within seconds.
• Recognizes booking intent and guides the client through the confirmation process.
• Checks your real-time Google Calendar availability.
• Uses structured tool calling to confirm details before creating the appointment.
• Sends the client a clear confirmation with date, time, and service information.
• Logs every conversation for your review in the Operations dashboard.

Current limitations you should know:

• The AI can only book appointments within the working hours and availability you have set.
• It relies on the business information and policies you provided during onboarding.

How to get the best results:

• Keep your Google Calendar up to date.
• Be detailed when describing your services and policies during onboarding.
• Regularly review logged conversations in the Operations dashboard.

This capability allows your AI to act as a reliable first point of contact.

This section explains how your AI handles conversations and decides when to manage things independently versus when to bring in a team member.

What the AI does today:

• Maintains a consistent, professional, and friendly tone based on the personality and voice settings you chose.
• Follows the Tier A / Tier B framework: never invents information and sticks closely to what you have provided.
• Handles routine booking requests and general questions on its own.
• Recognizes situations where human attention is better suited and hands off smoothly and politely.
• Logs the full conversation, including any handoff reason.

Current handoff triggers:

• Client specifically asks to speak with a human
• Repeated complaints or signs of dissatisfaction
• Mentions of damage, injury, or legal concerns
• Requests that fall clearly outside your defined policies

How conversations are structured:

The AI treats each conversation as a fresh, focused interaction. This approach ensures accuracy, privacy, and clear accountability.

How to get the best results:

• Spend time carefully choosing your business description, tone, and personality during setup.
• Review logged conversations regularly.
• Update your policies and instructions as your business evolves.

This standard helps create predictable, professional client interactions while giving you appropriate visibility and control.